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Real life

Melissa Kite: Why is it easier to go mad than get a refund from a utility company? 

'You can't have your money back because of this, that and the other, and something-or-other about something else...'

11 January 2014

9:00 AM

11 January 2014

9:00 AM

‘Hello, I’d like my money back, please,’ I said to the nice lady on the other end of the line.

And if the nice lady on the other end of the line had been working for anyone other than a utility company, I would probably have had my money back a few moments later.

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