Whether it’s federal or state, health or education, the ATO or ASIC – dealing with bureaucracy is a notorious source of frustration for Australians. And us Aussies love nothing more than regaling their mates with yarns about our tussles with bureaucracy: it’s basically croc hunting for Camry drivers. Yet, jokes aside, the public service is an important arm of government with talented individuals battling an overwhelming culture of underachievement where there is a capacity allowance to calculate your flexi-time and where producing self-serving regulation is carried out with Olympic level aptitude.