call centre

We are only one thank you away from killing one another

3 March 2018 9:00 am

‘Good afternoon, my name is Bradley, and how may I be of help to you today?’ After you’ve spent ten…

What opinion polls feel like from the other end of the line

9 May 2015 9:00 am

What opinion polls feel like from the other end of the line

OK, Aviva, that’s well over £1,400 that you owe me

11 April 2015 9:00 am

After I phoned the Aviva call centre for the ten thousandth time, a girl called Adele had to sort it…