Online shopping
Why does someone keep sending me furniture?
When a new vacuum cleaner was delivered to my house last week I assumed it was a belated birthday present…
Why mutilate a perfectly good pronoun?
‘I’m just going to pop yourself on hold,’ said the girl from the online shopping firm who was trying to…
After the Black Friday flop, shops can get back to what they do best
The high street flopperoo that was ‘Black Friday’ may have something to do with terrorism fears, or even the downturn…
Customer surveys: just say no
Against the customer service Q&A
You can buy happiness. Here’s how…
If you are reading this article online, perhaps you could go to the comments section and let us know what…
