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Any other business

Any other business: The £1 bet that built a 1,000-strong company

Plus: How the EU saved bankers’ bonuses, and Michael O’Leary’s new manners

8 February 2014

9:00 AM

8 February 2014

9:00 AM

At a charity lunch in Manchester, I meet a cheerful ‘engagement manager’ from AO.com, formerly Appliances Online, a fast-growing internet seller of fridges and washing machines headquartered at Horwich near Bolton. The job title is new to me: it turns out to mean engaging the company’s workforce in ways that help them enjoy their jobs and feel valued.

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