<iframe src="//www.googletagmanager.com/ns.html?id=GTM-K3L4M3" height="0" width="0" style="display:none;visibility:hidden">

Features

I don’t want to rate the restaurant. I want to rate the date

Why are customer satisfaction surveys always for the wrong thing?

22 March 2014

9:00 AM

22 March 2014

9:00 AM

It was an averagely OK evening at one of London’s smarter restaurants: the food was edible, the wine wasn’t vinegar, the company was quite adequate and I managed to return home without actively wanting to shoot myself, which is always a plus. But a mere 12 hours later these feelings of nondescript non-satisfaction turned into a boiling rage, because it had happened yet again: an email pinged into my inbox.

Already a subscriber? Log in

Black Friday sale

Subscribe today and get 10 weeks of The Spectator Australia for just $1

  • Unlimited access to spectator.com.au and app
  • The weekly edition on the Spectator Australia app
  • Spectator podcasts and newsletters
  • Full access to spectator.co.uk
Or

Unlock this article

REGISTER

You might disagree with half of it, but you’ll enjoy reading all of it. Try your first month for free, then just $2 a week for the remainder of your first year.


Comments

Black Friday sale

Subscribe today and get 10 weeks of The Spectator Australia for just $1

Already a subscriber? Log in

Close