Driving from Dover on the M20 a year ago I missed the turning for the M25. A month later I did it again. Then again. ‘You bloody idiot — you missed the turning,’ I said to myself each time. Eventually, after I had missed the turning five times in ten journeys, I wondered if it was really all my fault.
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Rory Sutherland is vice-chairman of Ogilvy Group UK.
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