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Mind your language

Are you negatively impacted by business-speak? It’s time to escalate

Advice for a reader in her quest for a refund

14 March 2015

9:00 AM

14 March 2015

9:00 AM

Maureen Finucane of Richmond, Surrey, wonders whether there is any branch of public service not infected by Orwellian Newspeak. In a letter to the editor (Spectator, 28 February), she explained that a museum owed her a refund and that after a fortnight she was told on the telephone: ‘The situation is being reviewed by several managers and once it has been approved will be actioned.’

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