Readers of a certain age may remember choosing a cassette player in the 1980s. In theory the process was simple: we would have read reviews of competing devices in audiophile publications and then bought whichever device scored best in terms of sound quality, reliability and value for money.
Except we didn’t do this, did we? We went into Comet, looked at three or four examples we considered most attractive, and then pressed the ‘eject’ button on each of them.
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Rory Sutherland is vice-chairman of Ogilvy Group UK.
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