Owing to the spectacular uselessness of Ticketmaster, my son missed out on his birthday treat, seats for Hamilton at the newly refurbished Victoria Palace Theatre. Our show was cancelled — just one of a total of 16 — and our allotted replacement date clashed with an immovable engagement. By the time the rusty wheels of Ticketmaster’s nonexistent customer service had ground into action, the entire run was sold out.
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