This was going to be about how a major phone company surprised me by delivering a fantastic service.
I was quite excited because secretly I have always wanted to be forced to admit that in spite of my rock bottom expectations, all is right with the world.
It began when I went into the Carphone Warehouse to buy a new iPhone, something I had dreaded and put off for so long that my old iPhone was held together with gaffer tape.
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Black Friday sale
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