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Real life

The lunacy of customer service in the time of Covid

10 October 2020

9:00 AM

10 October 2020

9:00 AM

‘Please be aware there is now a Covid surcharge,’ I told the builder boyfriend one morning, as we discussed the bills. ‘I have carried out a risk assessment in accordance with government guidelines and I’m afraid I need to pass on the cost of the personal protection equipment I now need.

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