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Real life

The death of customer service

10 September 2022

9:00 AM

10 September 2022

9:00 AM

The ladies in the bank now wear badges telling you to Be Kind and not do anything that might upset them in any way.

Be Kind is in big capital letters on this badge and beneath is a lot of small print explaining the well-known global problem of upset bank employees, which has reached such proportions that extreme measures are having to be taken to tackle customers from whom kindness does not flow in generous enough proportions as to prevent upset being incurred by agents of the high street banks in the course of them courageously risking all in order to...

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As the US decides, so can you

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