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Flat White

Did the Melbourne Symphony Orchestra reinvent the art of crisis apology?

18 August 2024

1:12 PM

18 August 2024

1:12 PM

When any organisation makes a sharp U-turn on a corporate policy or pronouncement – often with a ‘We’re sorry for any offence…’ – analysts of the risk management game commonly see evidence of a) ill-considered decision-making or b) unexpected stakeholder backlash.

Both of the above – bad decisions or unanticipated reactions – often betray a deep flaw.

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