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Features Australia

Customer is always right?

Nah, government knows best

21 September 2024

9:00 AM

21 September 2024

9:00 AM

Once upon a time, the notion that the customer is always right was a truism, needing no further explanation. Businesses could only thrive if they gave customers what they wanted at a good price. If the managers decided they knew better than the buyers, tears were often the outcome as customers took their dollars elsewhere.

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