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Real life

How I found Love on Airbnb

19 October 2024

9:00 AM

19 October 2024

9:00 AM

‘My name is Love,’ typed the help assistant, ‘and I’m a member of the Airbnb community support team.’

I was using one of those chat boxes, where someone from the company you’re grappling with, embodied in a flashing cursor, interacts with you in print on a live chat screen.

I am kind and polite, I thought.

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