The answers to many frequently asked questions relating to subscriptions can be found here.
- Can I read articles without becoming a subscriber?
- How do I create an account?
- How do I link my existing subscription?
- What is my subscriber number and where can I find it?
- I’ve forgotten my password or username, how do I reset?
- I’m having difficulties with my web account / problems reading content
- Customer Services Helpline
- Address Corrections/Changes
- Renewing your subscription
- Delivery Problems
- Suspending – Holidays
- Cancellations
- Payment Security
- Why have I been charged an extra international bank fee for ordering from Australia/New Zealand?
- Spectator Australia app – for iPad, iPhone, iPod Touch
- Contact us
Can I read articles without becoming a subscriber?
Non-subscribers can read a selection of articles for free each month after registering a web account. We hope that this will tempt you to join us as a full subscriber. Occasionally our journalists may allow certain articles to be viewed by anybody or conversely to restrict certain articles to always be for subscribers only even if you haven’t read your free allowance. This will be up to the discretion of the editor.
Only subscribers to the Digital or the Print + Digital packages will have full access to all content on the website.
How do I create an account?
When reading articles you will be presented with a form to create an account. Alternatively you can click Register in the top-right of the navigation bar. Enter your email address and a password of your choosing. If you are already a Digital or Print + Digital subscriber you can also enter your subscriber number at this point which will then give you full access to all Spectator content. Click the button Create Account and you’re good to go.
How do I link my existing subscription?
Head to the ‘My Account’ page and select the first tab called ‘My Info’ where you’ll find a field called ‘subscriber number’. Enter your subscriber number here and click submit changes. This will verify with our subscription bureau that you have an active subscription and will then grant full access to the rest of the website.
Your Subscription Number
Your subscription number is printed on the slip of white paper that comes with your printed issue every week – see example above.
Your subscription number will be a six digit number: i.e. 123456
Print & Digital subscribers and Digital only subscribers will need an active subscription number to gain free access to the subscriber-only content on this website and downloaded editions on the Spectator app. All subscribers will need their WEB ID to access offers from the Spectator Club.
If you can’t find your subscription number, contact customer services, remembering to clearly state your name and address.
I’ve forgotten my password, how do I reset?
Click on the forgot password link on the login form and follow the on-screen instructions
I’m having difficulties with my web account / problems reading content
If you have successfully created a web account using an email address and password of your choosing and are still having difficulties please try logging out of your account, clearing your browsers cache and logging back in.
Click here to find out how to clear your brower’s cache.
If this doesn’t resolve your issue then please contact our digital team via email digital@spectator.co.uk detailing the problem you are experiencing and we will investigate and resolve this as soon as possibles
I used to be able to login but now it won’t recognise me
We introduced new login functionality in August 2017 to allow you to use your preferred email address and password to access the website.
In order to read content you will need to create a web account first.
Customer Services Helpline
Email: spectator@ipgmedia.com.au
Phone: 1800 809 233 or +61 89 362 4134 (phone lines are open from 8am-8pm Monday to Friday; and 9am-1pm Saturday for new orders only).
Please remember to quote your subscription number in any correspondance so we can find your details quickly.
Address Corrections/Changes
If you need to get corrections made to the mailing address to which your magazine is sent, or you have moved and want to change your address, please contact customer services. Alternatively you can visit this page and enter your new address details online.
Renew your subscription
To renew your subscription go to www.spectator.com.au/renew and enter your Web ID. Alternatively you can contact the subscription team by phone on 1800 809 233 or +61 89 362 4134 or email spectator@ipgmedia.com.au
Delivery Problems
If you experience any problems with the delivery of your magazine, please contact customer services by email at spectator@ipgmedia.com.au or call 1800 809 233 or +61 89 362 4134.
If your copy arrives damaged, we will replace it. If your copy does not arrive, we will replace it and/or credit the missing issue to your subscription.
Suspending – Holidays
You can suspend your subscription if you are away from home, and have it restarted when you return. Please contact customer services at least two weeks in advance, and let them know the dates between which you do not wish to receive the magazine. When you return, we’ll arrange for your subscription to restart. Alternatively, we can arrange a temporary change of address. We may make a small additional charge if a subscription paid at the UK rate is sent overseas for a significant period of time.
Cancellations
Should you wish to cancel your subscription, please contact customer services by email at spectator@ipgmedia.com.au or call 1800 809 233 or +61 89 362 4134. Any subscription cancellations will take effect at the end of the current term, a refund will not be given for any undelivered issues.
Payment Security
All payments for subscription orders are taken securely. Please email spectator@ipgmedia.com.au if you have any questions relating to payment security.
Why have I been charged an extra international bank fee for ordering from Australia/New Zealand?
Your subscription will be charged in Australian $/New Zealand $ from within the UK. This may mean that your bank has imposes a processing fee, which is passed on to you.
The Spectator Australia App for iPad, iPhone, iPod Touch
Print & Digital subscribers and Digital only subscribers can access all magazine content in the Spectator Australia app using an Apple device without additional charges. First download the free ‘Spectator Australia’ app from the App Store on your device from here. Once the app has downloaded, click on the Account icon, choose Existing Subscriptions and enter your Web ID in the space provided. The app will remember your WEB ID for future editions as long as your subscription remains active. If your print subscription lapses, so does your digital access (but your device will retain access to previously downloaded editions).
Alternatively, if you are not currently a subscriber to The Spectator Australia you can purchase single editions using your iTunes account for $10.99 each or take out a subscription and receive one month free.
If you require help with the app, please email App Feedback.
Contact Us
Subscription Orders and Queries
Spectator Subscriptions
IPG
PO Box 393
Belmont
WA 6984
Australia
Telephone: 1800 809 233 or +61 89 362 4134
Email: spectator@ipgmedia.com.au
