FAQs

The answers to many frequently asked questions relating to subscriptions can be found here.

  1. Can I read articles without becoming a subscriber?
  2. How do I create an account?
  3. How do I link my existing subscription?
  4. What is my subscriber number and where can I find it?
  5. I’ve forgotten my password or username, how do I reset?
  6. I’m having difficulties with my web account / problems reading content
  7. Customer Services Helpline
  8. Address Corrections/Changes
  9. Renewing your subscription
  10. Delivery Problems
  11. Pausing your subscription
  12. Cancellations
  13. Payment Security
  14. Why have I been charged an extra international bank fee for ordering from Australia/New Zealand?
  15. Spectator Australia app – for iPad, iPhone, iPod Touch
  16. Contact us

Can I read articles without becoming a subscriber?

Non-subscribers can read a selection of articles for free each month after registering a web account. We hope that this will tempt you to join us as a full subscriber. Occasionally our journalists may allow certain articles to be viewed by anybody or conversely to restrict certain articles to always be for subscribers only even if you haven’t read your free allowance. This will be up to the discretion of the editor.

Only subscribers to the Digital or the Print + Digital packages will have full access to all content on the website.

Back to top

How do I create an account?

When reading articles you will be presented with a form to create an account. Alternatively you can click Register in the top-right of the navigation bar. Enter your email address and a password of your choosing.

Back to top

How do I link my existing subscription?

Head to the ‘My Account’ page and select the first tab called ‘My Info’ where you’ll find a field called ‘subscriber number’. Enter your subscriber number here and click submit changes. This will verify with our subscription bureau that you have an active subscription and will then grant full access to the rest of the website. For your account to link up, you must register on the website with the same email address that is on your subscription. If you have an active subscription but having trouble accessing the website, please contact customer services.

Back to top

Your Subscription Number

Your subscription number is printed on the slip of white paper that comes with your printed issue every week.

Your subscription number will be a six digit number: i.e. 123456

Print & Digital subscribers and Digital only subscribers will need an active subscription linked to their website log in to gain free access to the subscriber-only content on this website and downloaded editions on the Spectator app. If you can’t access all content on the website, please contact customer services to link your subscription.

Back to top

I’ve forgotten my password, how do I reset?

Click on the forgot password link on the login form and follow the on-screen instructions, or contact customer services.

Back to top

I’m having difficulties with my web account / problems reading content

If you have successfully created a web account using an email address and password of your choosing and are still having difficulties please try logging out of your account, clearing your browsers cache and logging back in. If you continue to experience issues, contact customer services to ensure your subscription is linked up.

Click here to find out how to clear your brower’s cache.

Back to top

Customer Services Helpline

Email: spectator@ipgmedia.com.au

Phone: 1800 809 233 or +61 89 362 4134 – phone lines are open from 8am-8pm Monday to Friday; and 9am-1pm Saturday.

Please remember to quote your subscription number in any correspondence so we can find your details quickly.

Back to top

Address Corrections/Changes

If you need to get corrections made to the mailing address to which your magazine is sent, or you have moved and want to change your address, please contact customer services. Alternatively you can visit this page and enter your new address details online.

Back to top

Renew your subscription

To renew your subscription go to www.spectator.com.au/renew . Alternatively you can contact the subscription team by phone on 1800 809 233 or +61 89 362 4134 or email spectator@ipgmedia.com.au

Back to top

Delivery Problems

If you experience any problems with the delivery of your magazine, please contact customer services by email at spectator@ipgmedia.com.au or call 1800 809 233 or +61 89 362 4134.

Back to top

Pausing your subscription

You can pause your subscription if you are away from home, and have it restarted when you return. Please contact customer services at least two weeks in advance, and let them know the dates between which you do not wish to receive the magazine. When you return, we’ll arrange for your subscription to restart. Alternatively, we can arrange a temporary change of address. We may make a small additional charge if the subscription needs to be sent to a different country.

Back to top

Cancellations

Should you wish to cancel your subscription, please contact customer services by email at spectator@ipgmedia.com.au or call 1800 809 233 or +61 89 362 4134. Any subscription cancellations will take effect at the end of the current term, a refund will not be given for any undelivered issues.

Back to top

Payment Security

All payments for subscription orders are taken securely. Please email spectator@ipgmedia.com.au if you have any questions relating to payment security.

Why have I been charged an extra international bank fee for ordering from Australia/New Zealand?

Your subscription will be charged in Australian $/New Zealand $ from within the UK. This may mean that your bank has a processing fee, which is passed on to you.

Back to top

The Spectator Australia App

Print & Digital subscribers and Digital only subscribers can access all magazine content in the Spectator Australia app without additional charges. First, download the free ‘Spectator Australia’ app from the App Store on your device. Once the app has downloaded, click on the down arrow in the top right, then the account icon, then choose Existing Subscriptions and enter your subscription in the space provided. Please put ’00’ in front of your subscription number if it is not initially accepted. The app will remember your details for future editions as long as your subscription remains active. If your print subscription lapses, so does your digital access (but your device will retain access to previously downloaded editions).

Alternatively, if you are not currently a subscriber to The Spectator Australia you can take out a subscription and receive one month free.

If you require help with the app, please contact customer services.

Back to top

Contact Us

Subscription Orders and Queries

Spectator Subscriptions
IPG
PO Box 393
Belmont
WA 6984
Australia

Telephone: 1800 809 233 or +61 89 362 4134
Email: spectator@ipgmedia.com.au


Show comments
Show comments
Close