Customer service
How I found Love on Airbnb
‘My name is Love,’ typed the help assistant, ‘and I’m a member of the Airbnb community support team.’ I was…
The death of customer service
The ladies in the bank now wear badges telling you to Be Kind and not do anything that might upset…
The lunacy of customer service in the time of Covid
‘Please be aware there is now a Covid surcharge,’ I told the builder boyfriend one morning, as we discussed the…
Customer surveys: just say no
Against the customer service Q&A
I don’t want to rate the restaurant. I want to rate the date
Everyone’s a critic, but that doesn’t mean we want to fill in a survey every time we buy a meal
