Shops
Why are so many classic British brands going downmarket?
Why are so many classic British brands going downmarket?
The art of the high street
Daisy Dunn on the painters who celebrate shop fronts
The death of investment banking as we know it? Bring it on
Oh woe. Investment bank profits are evaporating after a disastrous contraction of trading revenues reflecting zero-to-negative interest rates, weak commodity…
What makes Argos worth £1.4 billion? I reckon I know
When I was at school in the 1970s, some of the richer kids would come back from their summer holidays…
Shouting in Guildford, and six other things you’re not allowed to do
You can’t do that there ’ere Some of the things which have been banned under Public Spaces Protection Orders, according to…
How contactless cards will change the world (much more than you think)
I am one of those annoying, mildly claustrophobic people who sit at the end of a row in cinemas. There…
The birth of the plastic bag (blame Sweden)
Old bags The government announced details of a compulsory 5p charge for single-use plastic bags in shops. Plastic bags have…
A fake fishing village, and the nastiest thing I’ve eaten as a restaurant critic
Selfridges is skilled at making things that are not hideous (women) look hideous (women dressed as Bungle from Rainbow or…
Customer surveys: just say no
Against the customer service Q&A
Two shops. Two philosophies. Which side are you on?
Are you Lush or are you Aldi? Me, I’m Aldi all the way. So much so that when someone —…
Today’s Disney princesses look like Russian mafia wives. This is their café
The Disney Café is a gaudy hell on the fourth floor of Harrods, Knightsbridge. It is adjacent to the Harrods…
